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Cragside – The Servants’ Ball

CLIENT

National Trust

SECTOR

Tourism & Heritage

SERVICES

Branding, Campaign Identity, Print Design, Illustration

THE CHALLENGE

This Christmas, Cragside invited visitors to step back in time; but not as guests of the Armstrong family. Instead, it was the servants who were running the show. Inspired by a real Servants’ Ball held in 1894, The National Trust wanted a festive campaign that celebrated this playful twist on tradition while capturing the creativity, character and history that make Cragside so unique.

Our Approach

Working closely with the National Trust team, we set out to design a campaign bursting with Victorian psychedelia, oversized decorations, and joyful festive chaos. Our goal was to create a visual identity that felt handcrafted, heartwarming and a little bit mischievous, reflecting both the energy of the event and the warmth of a Cragside Christmas.

What We Delivered

  • A Whimsical Campaign Identity
    Our creative team designed a bespoke campaign logo and an illustration of Cragside House surrounded by festive foliage and multicoloured lights. The design combined National Trust’s signature pink and blue with a vibrant splash of turquoise to bring a contemporary twist to Victorian style.
  • Playful Print Design
    We created an A6 gatefold leaflet that opened with an invitation – “You’re invited to The Servants’ Ball” – designed to feel like a whimsical fairground ticket. Inside, visitors discovered details of the festive events, all wrapped in a palette of handcrafted patterns and illustrations.
  • Bold, Festive Imagery
    Posters and banners showcased both the beautifully decorated House and the return of the UK’s tallest living Christmas tree; a 42-metre Giant Redwood illuminated for the second year running, this time in glorious multicolour. Hanging baubles, paper chains, and star motifs added a sense of nostalgic charm throughout every asset.

The Impact

The Servants’ Ball campaign brought Cragside’s festive story to life in vivid colour, transforming the estate into a celebration of creativity, history and Christmas spirit. By reimagining a historic event through a modern design lens, we helped the National Trust create a campaign that feels both timeless and full of joy; handmade, heartwarming and unmistakably Cragside.

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Cragside – The Servants’ Ball

Lilidorei

Union Chain Bridge

Scarborough College

CLIENT

Scarborough College

SECTOR

Independent Education

SERVICES

Brand Development, Campaigns, Website Design & Build, UX/UI, Digital and Social Media

THE CHALLENGE

Scarborough College has been part of our story since 2008, making them our longest-standing client. Over the years, we’ve partnered on everything from brand refreshes and gala events to theatre posters, alumni fundraising and even creating a ‘Beach Box’ gift featuring sticks of rock and a branded beach ball for prospective students.

But our latest challenge with Scarborough College was their most ambitious yet; a complete overhaul of the school’s website.

With students and families visiting from across the UK and around the world, the school wanted a digital presence that was as unique as its beachside location. The new site needed to:

  • Stand out in a competitive independent schools market.
  • Provide a truly user-centred experience, with personalised journeys based on whether a visitor was a parent, pupil, or prospective family.
  • Showcase the school’s four pillars – Sport, the Arts, Boarding, and ‘Beyond the Door’ activities like Surf Academy and Duke of Edinburgh – with impact and individuality.

Give the internal team an easy-to-manage CMS with the flexibility to update content quickly and confidently.

Our Approach

As Scarborough’s long-term creative partner, we began by mapping the journey from every angle. Through workshops and close collaboration with the school team, we developed:

  • User journeys and site mapping to ensure the right information was always just a click away.
  • UX reviews to test flow, accessibility, and intuitive navigation.
  • Wireframes and prototypes to align the vision before moving into design and build.

Our design team took inspiration from Scarborough’s stunning coastal setting and its dynamic school life. We balanced timeless academic prestige with a fresh, contemporary style that appeals to both UK and international families.

 

What We Delivered

A Personalised User Experience

Visitors now start their journey by selecting who they are – such as a current parent or a prospective family. From there, the site dynamically suggests the content most relevant to them, streamlining the browsing experience.

Bespoke Section Design

Each of the four strategic pillars of school life –  Sport, Arts, Boarding, and Beyond the Doors – was given its own distinctive design treatment, creating mini-sites within the site. For example:

  • Boarding: Inspired by social feeds, this section provides an authentic glimpse into daily life at each boarding house.
  • Sport & Arts: Rich photography and bold layouts showcase performance and participation at every level.
  • Beyond the Doors: Dedicated space for Scarborough’s signature outdoor and adventure activities.
Flexible, Future-Proof CMS

We delivered a CMS that empowers the Scarborough College team to update content easily, whether that’s refreshing admissions information, uploading theatre posters, or sharing the latest alumni news.

The Impact

The result is a website that feels as unique as the Scarborough College experience itself — vibrant, user-focused, and built to grow with the school’s ambitions.

Early feedback from families and staff has been overwhelmingly positive, with prospective parents praising the clarity and ease of navigation. The site not only positions Scarborough College as a leader in independent education, but also gives its internal team a powerful platform to showcase the best of school life.

“A huge thanks to Blumilk. They’re the kindest and most helpful people I’ve ever had the pleasure of working with, from a supply side. We rely on their professionalism and their creativity but sometimes we take their patience and care for granted.” Remco Weeda -and don’t worry, we assured Remco that we love going above and beyond.

At Blumilk, we’re proud of our long-standing relationship with Scarborough College. From theatre posters to major web projects, our partnership shows the difference that strategic design, digital expertise, and true collaboration can make.

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Newcastle United Foundation

Scarborough College

Atomix Educational Trust

The Sill

CLIENT

The Sill: National Landscape Discovery Centre

SECTOR

Tourism & Heritage

SERVICES

Brand Strategy, Naming, Visual Identity, Tagline, Brand Tools

THE CHALLENGE

During its construction, the team behind The Sill approached us with a unique brief; to create a name and brand identity that would capture the ambition of this world-class visitor centre, while also reflecting its role as the UK’s National Landscape Discovery Centre.

The brand needed to:

  • Be distinctive, memorable, and rooted in the Northumberland landscape.
  • Connect with diverse audiences, from tourists and families to schools and community groups.
  • Integrate seamlessly with the building’s design and interiors, ensuring a coherent visitor experience from the very first impression.

Our Approach

We worked closely with the client team, architects, and interior designers throughout the project. Focus groups were held to test ideas and ensure the brand resonated with local communities as well as wider audiences.

The chosen name, The Sill, was inspired by the nearby geological feature, the Great Whin Sill, anchoring the brand in its natural and cultural heritage.

The visual identity was designed to complement the architecture, with the logo mark echoing the shape of the centre’s striking doorway. This created a strong connection between the physical and brand experience.

What We Delivered

  • A Distinctive Name, Tagline and Identity that pays homage to the landscape while being bold and accessible.
  • Brand Tools to ensure consistency across communications and marketing.
  • Seamless Design Integration with the building’s architecture and interior spaces, ensuring the brand felt like a natural part of the visitor journey.

 

 

The Impact

The Sill has since become a celebrated gateway to the Northumberland National Park, attracting visitors from across the UK and beyond. The brand continues to embody its purpose; inspiring people to discover, explore, and connect with landscapes.

 

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Parkdean Resorts

The Sill

Bamburgh Castle

Union Chain Bridge

CLIENT

Northumberland County Council

SECTOR

Tourism

SERVICES

Branding, Marketing & Communications Strategy

THE CHALLENGE

The Union Chain Bridge, a historic suspension bridge linking England and Scotland, was in need of essential restoration to preserve its legacy. Northumberland County Council, leading the project, sought a brand identity and strategic communications plan to not only support the rebuilding efforts but also reposition the bridge as a key tourism destination.

Our Approach

Blumilk was appointed to create a compelling brand that would highlight the bridge’s significance, attract visitors, and engage the local community. Our work included:

  • Brand Identity Development: We designed a unique logo mark that captured the bridge’s engineering heritage and cross-border significance.
  • Marketing & Communications Strategy: We developed a comprehensive plan to promote the bridge as a must-visit destination, ensuring longevity beyond the restoration.
  • Community Engagement: Partnering with local businesses and attractions such as Chain Bridge Honey Farm and Paxton House, we worked to amplify the region’s appeal.

Brand Guidelines: We produced a detailed set of brand guidelines to maintain consistency in all visual and written communications moving forward.

The Impact

Our strategic branding and marketing initiatives helped position the Union Chain Bridge not just as a vital infrastructure project but as an iconic visitor attraction. By integrating local businesses and stakeholders into the plan, we strengthened the bridge’s role in the community, ensuring its long-term appeal to tourists and heritage enthusiasts alike.

Blumilk’s work provided a strong foundation for promoting the bridge’s restoration and reinforcing its significance as a cultural landmark for generations to come.

 

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Cragside – The Servants’ Ball

The Alnwick Garden

Bamburgh Castle

PSR Scotland

CLIENT

PSR Scotland (in partnership with SSEN, SP Energy Networks, SGN, and Scottish Water)

SECTOR

Utilities

SERVICES

Brand Development, Digital Strategy, Website Design & Build, Stakeholder Collaboration

THE CHALLENGE

The Priority Services Register (PSR) is a free UK-wide service that offers extra support to people who may be vulnerable during power cuts or interruptions to electricity, gas, or water supplies.

In Scotland, multiple utility companies operated their own PSR schemes, which created confusion for customers unsure where to register or who to contact for help. For people already facing challenges, this lack of clarity risked preventing them from accessing the support they needed most.

Our challenge was to unite these separate initiatives into a single, trusted platform that:

  • Clearly explained the benefits of PSR registration.
  • Made the process simple and accessible for all.
  • Provided a reassuring and consistent experience, no matter the utility provider.

Our Approach

Blumilk worked with multiple utility partners – including SSEN, SP Energy Networks, SGN, and Scottish Water – to develop PSR Scotland, a centralised online hub where customers could easily learn about and register for the PSR.

We collaborated with all stakeholders to ensure the new brand and platform reflected shared values: trust, accessibility, and inclusivity. Our aim was to create something that would resonate with vulnerable customers, encourage registrations, and remove barriers to essential services.

What We Delivered

A Recognisable, Trusted Brand
  • Developed a cohesive visual identity that worked seamlessly alongside partner utilities’ brands.
  • Created a clear, reassuring tone of voice that communicated in plain, jargon-free language.
  • Established consistent messaging to make PSR Scotland easy to recognise and understand.
A Simple, Accessible Digital Hub
  • Designed and built a user-friendly website with clear navigation to guide customers step-by-step.
  • Ensured full accessibility compliance, including features for users with visual impairments.
  • Delivered a mobile-friendly design so customers could register on any device.
  • Integrated seamlessly with utility provider systems to connect users directly to the right support.

By putting accessibility and clarity at the heart of the design, we made it easier than ever for customers to sign up for priority support.

The Impact

The launch of PSR Scotland has transformed how vulnerable customers access help during service interruptions:

  • One single place to register, replacing the need to navigate multiple utility websites.
  • A clear, trusted brand that reassures customers they’re in the right place.
  • Improved accessibility, ensuring that no one is left behind.

For utility providers, this collaborative approach has increased registrations, improved customer confidence, and strengthened their ability to reach those who need support most.

At Blumilk, we know that strong branding, clear communication, and intuitive digital design can make a real difference in people’s lives. Our work on PSR Scotland shows how strategic collaboration can simplify complex services and make them more accessible for vulnerable communities.

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Yorkshire Water

SSEN

PSR Scotland

Newcastle United Foundation

CLIENT

Newcastle United Foundation

SECTOR

Charity / Sport / Community

SERVICES

Creative Retainer, Brand Development, Digital Content, Campaign Design, Environmental Graphics, Events, Social Media

THE CHALLENGE

Newcastle United Foundation uses the power of football to inspire young people, support communities, and improve health and wellbeing across the North East. As the official charity of Newcastle United FC, their impact stretches from school halls to stadiums, grassroots pitches to boardrooms.

Blumilk has proudly supported the Foundation for a number of years through a long-standing creative retainer. From everyday marketing design to high-profile events and campaigns, we work as an extension of their in-house team, helping to bring their mission to life across every touchpoint.

Our Role

Always-On Support

We provide day-to-day design and content support, from flyers and infographics to programme brochures, training resources, digital templates, and signage. Our close working relationship means we’re able to respond quickly, flexibly, and strategically to whatever the Foundation needs.

Social for Social Good

We create eye-catching social media assets that help the Foundation share real stories, key stats, and positive community impact. Whether it’s celebrating Little Magpies sessions, sharing fundraising totals, or marking events like Ramadan, we help bring the charity’s inclusive spirit to life online.

Big Impact, Big Moments

We support headline events such as the Newcastle United Foundation Celebration Dinner, creating invitations, backdrops, table pieces and branded materials to elevate the evening and boost fundraising efforts.

Transforming Spaces

Blumilk designed large-scale wall graphics and installations at NUCASTLE, the Foundation’s community hub. With a bold, illustrative style, the designs celebrate local stories and showcase the many ways the charity changes lives.

Always In Sync

As a charity, the Foundation operates with care and purpose. We match their energy, working transparently and collaboratively, and making sure their creative hours go as far as possible. That means working smarter, thinking proactively, and never losing sight of the social good that sits at the heart of everything they do.

The Impact

Through our ongoing partnership, Newcastle United Foundation has been able to strengthen its visual identity, boost engagement, and amplify its mission, without compromising on creativity or consistency. From grassroots graphics to gala dinners, we’re proud to be part of the team.

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Northumberland County Council

Newcastle United Foundation

Atomix Educational Trust

Lilidorei

CLIENT

The Alnwick Garden

SECTOR

Tourism, Not For Profit

SERVICES

Website Design and Development, Video and Motion Graphics, Campaign and Strategy

THE CHALLENGE

Lilidorei is an enchanting play village unlike any other, designed to spark children’s imaginations and encourage storytelling through immersive play. Developed by The Alnwick Garden and the Duchess of Northumberland, Jane Percy, this magical destination needed a brand identity, launch campaign, and engaging marketing materials to captivate audiences and drive excitement for its grand opening in Spring 2023.

Our Approach

Blumilk has worked with The Alnwick Garden since 2019, and when they asked us to support the launch of Lilidorei, we couldn’t have been more excited. Our goal was to create a campaign that reflected the village’s magic, mystery, and wonder – one that would engage children and families while building anticipation for the launch.

What We Delivered

A Spectacular Launch Campaign
  • We developed the ‘What’s Your Story?’ concept, encouraging children to craft their own adventures within Lilidorei, guided by storytellers.
  • We designed and produced membership and founder cards, giving early supporters an exclusive way to engage with the village.
  • Working with CGI concept images of Lilidorei, we crafted motion graphic animations to tease the playground’s arrival, building excitement across social media.
  • Our team created a mini brand guidelines document to ensure a consistent visual identity across all launch materials.
  • We developed social graphics and supporting content to build anticipation leading up to the grand opening.
Bringing the Magic to the Screen
  • We produced a TV and cinema advert, seamlessly combining limited real-world footage from the construction stage with animation to tell the Lilidorei story and inspire excitement.
  • We crafted a bespoke motion graphics animation for the VIP press launch, ensuring a visually captivating experience for the media and key stakeholders.
A Digital Home for Lilidorei
  • We designed and built the Lilidorei website (www.lilidoreialnwick.co.uk), providing an engaging and informative platform for visitors to learn about the village, book tickets, and immerse themselves in the world of Lilidorei before they even arrived.
Festive Fun for Lilidorei’s First Christmas
  • Lilidorei adores Christmas, and we brought its festive spirit to life with a North East-wide out-of-home (OOH) campaign for its first-ever Christmas season, spreading seasonal joy and attracting families to celebrate in the village.
Enhancing the Visitor Experience
  • We illustrated and designed a bespoke activity leaflet given to every child upon entry. This included a hand-drawn map of the village, essential visitor information, and interactive activities such as colouring pages to extend the storytelling experience.

We illustrated all of the clan houses, ensuring a consistent and engaging brand presence across all marketing and promotional materials.

A Charitable Mission Behind the Magic

Lilidorei is more than just a play village – it’s part of a greater mission. Behind the scenes of the wonderful experiences you’ll have here, there is a hard-working charity that seeks to support those in our community who need it most; The Alnwick Garden Trust. The proceeds from The Alnwick Garden and Lilidorei are used to support the most vulnerable community members and enable disadvantaged children to enjoy the magic.

The Impact

Lilidorei’s launch was a resounding success, with families flocking to experience its magical world. Our work helped build excitement, establish a strong brand identity, and enhance the overall visitor journey. From the initial teasers to the first Christmas campaign, we ensured every touchpoint reflected the wonder and storytelling at the heart of Lilidorei.

And, of course, we were there for the grand opening – braving the slides and embracing the adventure with our families.

At Blumilk, we believe in smart thinking, creative impact, and meaningful results. Our work with Lilidorei is a testament to how strategic branding, digital expertise, and imaginative storytelling can turn a vision into reality.

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Lilidorei

Parkdean Resorts

Bamburgh Castle

Unveiled Venues

CLIENT

Unveiled Venues

SECTOR

Hospitality & Leisure

SERVICES

Brand Identity, Website Design & Development, Campaign and Strategy, Content Planning & Social Media

THE CHALLENGE

Unveiled Venues began with just one stunning property; the award-winning Ellingham Hall. As the business expanded to include Lemmington Hall and The Highlander, they needed a family of brands that felt distinct but cohesive, with digital platforms that could keep up with the growth and reflect the character of each location. With weddings, events, and hospitality to promote, the challenge was to deliver brands and websites that worked beautifully across all touchpoints – while helping them stand out in a competitive industry.

Our Approach

We developed three individual brand identities, one for each venue tailored to its venue’s personality, along with a fourth for the overarching group brand, Unveiled Venues. While the branding for each location has its own flavour, we ensured consistency in tone, elegance, and visual language across the suite. We created standalone websites for each venue, designed for seamless user experiences, strong booking journeys, and visual storytelling. For the wedding venues, we also supported campaign and marketing efforts across multiple channels – from social media planning to printed brochures and exhibition design.

What We Delivered

Four Bespoke Websites with Smart, Seamless Functionality

Each site balances visual elegance with streamlined navigation, optimised for bookings and enquiries.

Ellingham Hall

An award-winning wedding venue, renowned for its stunning setting and exceptional service.

Website features include:

  • A floating enquiry toggle that follows users as they browse, making it easy to book a viewing at any point.
  • An integrated scheduling tool for instant appointments.
  • Virtual tours, galleries by room/event type, and compelling testimonials.
  • Awards and accolades (e.g. The Wedding Industry Awards, 2023) built into the design for instant trust.
Lemmington Hall

A breathtaking restoration project brought to life as a future wedding and events venue.

Website designed to build anticipation and capture early interest, with:

  • A simple scroll-led storytelling journey to show the venue’s transformation.
  • Elegant typography and high-end styling to reflect the venue’s luxury future.
  • Soft CTAs that encourage joining the waiting list or registering interest for exclusive events.
The Highlander

A vibrant community pub with boutique rooms, craft drinks, and a calendar of events.

Website crafted to be warm, engaging, and community-first, featuring:

  • Interactive menus, room availability, and integrated table booking.
  • Bold, friendly graphics to match the pub’s lively energy.
  • Promotional advertising space — from seasonal events such as Mother’s Day to set menu specials.
Branding That Balances Heritage and Character
  • Created four logos and visual identities – each crafted to reflect their venue’s history and audience.
  • Developed assets including wedding brochures, menus, floorplans, room keys, and exhibition stands.
  • Supported the launch of The Highlander with a brand and visual identity that set the tone for its offering.
Weddings, Campaigns & Content Calendars
  • Wrote a marketing strategy for Ellingham Hall, positioning it for further growth.
  • Supported exhibition stands and open days at wedding fayres across the North.
  • Delivered monthly content calendars for all venues, including social copy, scheduling, and graphics.
  • Designed print and digital advertising for bridal magazines and online channels.

The Impact

As Unveiled Venues has grown, so too has its audience, reach, and reputation. From the polished, high-converting Ellingham Hall website to the stylish brand launch of The Highlander, every touchpoint has helped strengthen the group’s presence in the wedding and hospitality market. The brands now feel part of a family — each with their own personality, supported by a strong digital and design foundation. Whether booking a wedding, registering for a tour, or grabbing a pint, Unveiled Venues offers seamless, beautifully branded experiences from first click to final cheers.

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Unveiled Venues

ARC-EMS

Parkdean Resorts

Access Training

CLIENT

Access Training

SECTOR

Education and Skills

SERVICES

Brand Development, Campaign and Strategy, Video and Motion Graphics, Digital and Social Media

THE CHALLENGE

Access Training, part of the University of Sunderland, has been helping people reach their potential for over 40 years. As a trusted provider of apprenticeships and adult learning across the North East, their team needed a more cohesive brand presence and smarter tools to help them engage learners, employers, and stakeholders more effectively. From raising awareness of digital skills training to promoting high-level apprenticeships, our challenge was to sharpen the brand, increase visibility, and support strategic communications at every level.

Our Approach

Blumilk has partnered with Access Training since 2022, beginning with a refreshed marketing strategy that paved the way for deeper brand cohesion and more purposeful campaigns. As their creative partner, we work closely with the team each month to elevate everything from everyday design needs to major launches and flagship campaigns. Our goal is to ensure Access Training always shows up with impact; online, in person, and across every touchpoint.

What We Delivered

Sharper, Stronger Brand Presence
  • Developed consistent visual branding across materials – including PowerPoint templates, pull-up banners, social media graphics, and stakeholder comms.
  • Created a unified visual identity that reflects Access Training’s credibility and ambition.
  • Helped their outreach team stand out and make a stronger impression when engaging with schools, learners, and employers.
Celebrating 40 Years of Success
  • Designed a celebratory 40th anniversary logo and animated asset.
  • Created a branded email invitation and supporting visuals for Access Training’s anniversary event – recognising both customer and employee contributions to the journey so far.
Driving High-Level Apprenticeships – The Level 7 Campaign

With funding for Level 7 Accountancy apprenticeships due to change in January 2026, Access Training needed a time-sensitive campaign that would cut through to busy finance professionals and their employers. We developed a bold, confident messaging strategy to convey the opportunity and urgency, positioning the course as a career-accelerating pathway for future financial leaders.

Key deliverables included:

  • A campaign microsite — The Access Accountancy Hub — with a standalone identity tailored to the finance sector.
  • Paid digital media across LinkedIn, Meta and BLIS, targeting decision-makers and prospective learners across the North East.
  • Audio advertising on Spotify, podcasts, and digital radio — with Blumilk scripting, recording, and producing the ad.
  • Social content and graphics to support organic reach and maximise visibility.

The result was a fully integrated campaign with a clear call to action, a professional tone of voice, and smart targeting across every channel – ensuring Access Training could connect with the right people, at the right time, with a message that resonated.

Supporting Digital Skills for the Future
  • Designed and launched the Access Digital Hub, a branded microsite to house a new suite of digital training courses following the acquisition of MTC Training.
  • Developed a complementary look and feel, along with graphics and marketing materials to support the hub’s launch.
Access All Areas Podcast –  Launching a New Channel for Engagement

As part of their growing ambition to inform and inspire, Access Training launched their first ever podcast and we were with them every step of the way. From naming the podcast to guiding the content, we created a platform that gives their team a space to talk about important topics, learner journeys, and upcoming opportunities.

The first episode aligned with the Accountancy Level 7 campaign and focused on the benefits of professional apprenticeships. We:

  • Created the Access All Areas podcast name and brand identity.
  • Supported episode planning with a pre-recording strategy session, prompting discussion topics and helping shape the narrative.
  • Provided on-the-day support during filming and recording.
  • Delivered full post-production, including editing, adding intro/outro, and audio polishing.
  • Produced social-ready teaser clips and launch graphics to build awareness and generate excitement.

By combining strategy, storytelling, and standout design, the podcast launch gave Access Training another powerful tool to connect with audiences and elevate their brand voice.

The Impact

From strategic planning to campaign delivery, we’ve helped Access Training boost its visibility, grow its reputation, and connect more meaningfully with its audience. The brand is stronger, the messaging is sharper, and the platforms are in place to support future growth –  whether that’s through apprenticeships, digital training, or wider employer engagement.

At Blumilk, we’re proud to support organisations that help people unlock their potential and our work with Access Training shows what happens when great strategy and standout creativity come together.

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Atomix Educational Trust

Newcastle United Foundation

Access Training

Yorkshire Water

CLIENT

Yorkshire Water

SECTOR

Utilities – Water Services

SERVICES

Video Production, Content Creation, Campaign Development

Supporting Yorkshire Water in engaging with their 5.2 million customers

Yorkshire Water  ensures that all 5.2 million people in their supply area have clean and safe drinking water on tap and that their wastewater is taken away.

Yorkshire Water look after communities, protect the environment, and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365 days a year, they provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, well-being, and prosperity.

We’ve worked with Yorkshire Water for a number of years, supporting them engaging their communities including a recent smart meter awareness campaign that covered the Sheffield area and included ITV, Channel 4, Spotify, out-of-home advertising and other digital platforms.

Smart Meter Campaign – Customer Awareness

We were recently commissioned by Yorkshire Water to create an engaging awareness campaign for the smart meter rollout across the Sheffield area.

Working within Yorkshire Water’s brand guidelines and image style, we developed a relatable campaign that highlighted everyday water usage in the home with the smart meter in mind. Featuring authentic imagery, engaging videos, and real-life colleagues out in the field, the campaign clearly communicated the benefits of smart water meters and prepared customers for the upcoming installations.

Our in-house studio brought the campaign to life across multiple formats, including large-scale assets, TV, and radio.

We led on all stages from concept development to script creation, to sourcing the voiceover artist, while directing the production of both TV and radio adverts, ensuring a seamless and high-quality output.

The media plan for the campaign strategically reached targeted postcodes using:

  • Out-of-home (OOH) placements, such as kiosks in community hotspots and large roadside billboards in high-traffic areas.
  • Digital advertising, including a targeted TV advert on ITVx, Channel 4 streaming, and Sky VOD. This ran over the festive season, capturing families gathered for Christmas programming. We also leveraged ITV’s innovative ‘pause ads,’ which display when viewers pause their TV.
  • Social media coverage on Facebook and YouTube, designed to maximise visibility and engagement.

The campaign’s performance was impressive, with over a million impressions through the campaign including 419,772 impressions on META and 218,433 video views on YouTube.

Graduate and Apprenticeship Videos

We’ve recently supported Yorkshire Water in creating a series of videos that support their graduate and apprenticeship schemes available within the business. The series follows a selection of real colleagues within Yorkshire Water, explaining their different growth and development journeys.

From the script and storyboard we created, we then led a two-day film shoot that captured employees out on site and in the office who had started their careers at Yorkshire Water in either an apprenticeship or graduate role. They told their story of their progression through a relaxed interview style using ‘b roll’ style content showcasing their everyday role and activities.

In total, we produced three videos capturing Yorkshire Water’s graduate scheme and apprenticeship placements, and all varying outputs of music/non-music and sub-titles/no sub-titles. These videos have been well received and are already in-use for internal purposes, they are to be used for internal and external audiences to support and raise awareness of these great development pathway opportunities.

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SSEN

CCW

National Grid