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Access Training

CLIENT

Access Training

SECTOR

Education and Skills

SERVICES

Brand Development, Campaign and Strategy, Video and Motion Graphics, Digital and Social Media

THE CHALLENGE

Access Training, part of the University of Sunderland, has been helping people reach their potential for over 40 years. As a trusted provider of apprenticeships and adult learning across the North East, their team needed a more cohesive brand presence and smarter tools to help them engage learners, employers, and stakeholders more effectively. From raising awareness of digital skills training to promoting high-level apprenticeships, our challenge was to sharpen the brand, increase visibility, and support strategic communications at every level.

Our Approach

Blumilk has partnered with Access Training since 2022, beginning with a refreshed marketing strategy that paved the way for deeper brand cohesion and more purposeful campaigns. As their creative partner, we work closely with the team each month to elevate everything from everyday design needs to major launches and flagship campaigns. Our goal is to ensure Access Training always shows up with impact; online, in person, and across every touchpoint.

What We Delivered

Sharper, Stronger Brand Presence
  • Developed consistent visual branding across materials – including PowerPoint templates, pull-up banners, social media graphics, and stakeholder comms.
  • Created a unified visual identity that reflects Access Training’s credibility and ambition.
  • Helped their outreach team stand out and make a stronger impression when engaging with schools, learners, and employers.
Celebrating 40 Years of Success
  • Designed a celebratory 40th anniversary logo and animated asset.
  • Created a branded email invitation and supporting visuals for Access Training’s anniversary event – recognising both customer and employee contributions to the journey so far.
Driving High-Level Apprenticeships – The Level 7 Campaign

With funding for Level 7 Accountancy apprenticeships due to change in January 2026, Access Training needed a time-sensitive campaign that would cut through to busy finance professionals and their employers. We developed a bold, confident messaging strategy to convey the opportunity and urgency, positioning the course as a career-accelerating pathway for future financial leaders.

Key deliverables included:

  • A campaign microsite — The Access Accountancy Hub — with a standalone identity tailored to the finance sector.
  • Paid digital media across LinkedIn, Meta and BLIS, targeting decision-makers and prospective learners across the North East.
  • Audio advertising on Spotify, podcasts, and digital radio — with Blumilk scripting, recording, and producing the ad.
  • Social content and graphics to support organic reach and maximise visibility.

The result was a fully integrated campaign with a clear call to action, a professional tone of voice, and smart targeting across every channel – ensuring Access Training could connect with the right people, at the right time, with a message that resonated.

Supporting Digital Skills for the Future
  • Designed and launched the Access Digital Hub, a branded microsite to house a new suite of digital training courses following the acquisition of MTC Training.
  • Developed a complementary look and feel, along with graphics and marketing materials to support the hub’s launch.
Access All Areas Podcast –  Launching a New Channel for Engagement

As part of their growing ambition to inform and inspire, Access Training launched their first ever podcast and we were with them every step of the way. From naming the podcast to guiding the content, we created a platform that gives their team a space to talk about important topics, learner journeys, and upcoming opportunities.

The first episode aligned with the Accountancy Level 7 campaign and focused on the benefits of professional apprenticeships. We:

  • Created the Access All Areas podcast name and brand identity.
  • Supported episode planning with a pre-recording strategy session, prompting discussion topics and helping shape the narrative.
  • Provided on-the-day support during filming and recording.
  • Delivered full post-production, including editing, adding intro/outro, and audio polishing.
  • Produced social-ready teaser clips and launch graphics to build awareness and generate excitement.

By combining strategy, storytelling, and standout design, the podcast launch gave Access Training another powerful tool to connect with audiences and elevate their brand voice.

The Impact

From strategic planning to campaign delivery, we’ve helped Access Training boost its visibility, grow its reputation, and connect more meaningfully with its audience. The brand is stronger, the messaging is sharper, and the platforms are in place to support future growth –  whether that’s through apprenticeships, digital training, or wider employer engagement.

At Blumilk, we’re proud to support organisations that help people unlock their potential and our work with Access Training shows what happens when great strategy and standout creativity come together.

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Newcastle United Foundation

Atomix Educational Trust

Scarborough College

Yorkshire Water

CLIENT

Yorkshire Water

SECTOR

Utilities – Water Services

SERVICES

Video Production, Content Creation, Campaign Development

Supporting Yorkshire Water in engaging with their 5.2 million customers

Yorkshire Water  ensures that all 5.2 million people in their supply area have clean and safe drinking water on tap and that their wastewater is taken away.

Yorkshire Water look after communities, protect the environment, and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365 days a year, they provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, well-being, and prosperity.

We’ve worked with Yorkshire Water for a number of years, supporting them engaging their communities including a recent smart meter awareness campaign that covered the Sheffield area and included ITV, Channel 4, Spotify, out-of-home advertising and other digital platforms.

Smart Meter Campaign – Customer Awareness

We were recently commissioned by Yorkshire Water to create an engaging awareness campaign for the smart meter rollout across the Sheffield area.

Working within Yorkshire Water’s brand guidelines and image style, we developed a relatable campaign that highlighted everyday water usage in the home with the smart meter in mind. Featuring authentic imagery, engaging videos, and real-life colleagues out in the field, the campaign clearly communicated the benefits of smart water meters and prepared customers for the upcoming installations.

Our in-house studio brought the campaign to life across multiple formats, including large-scale assets, TV, and radio.

We led on all stages from concept development to script creation, to sourcing the voiceover artist, while directing the production of both TV and radio adverts, ensuring a seamless and high-quality output.

The media plan for the campaign strategically reached targeted postcodes using:

  • Out-of-home (OOH) placements, such as kiosks in community hotspots and large roadside billboards in high-traffic areas.
  • Digital advertising, including a targeted TV advert on ITVx, Channel 4 streaming, and Sky VOD. This ran over the festive season, capturing families gathered for Christmas programming. We also leveraged ITV’s innovative ‘pause ads,’ which display when viewers pause their TV.
  • Social media coverage on Facebook and YouTube, designed to maximise visibility and engagement.

The campaign’s performance was impressive, with over a million impressions through the campaign including 419,772 impressions on META and 218,433 video views on YouTube.

Graduate and Apprenticeship Videos

We’ve recently supported Yorkshire Water in creating a series of videos that support their graduate and apprenticeship schemes available within the business. The series follows a selection of real colleagues within Yorkshire Water, explaining their different growth and development journeys.

From the script and storyboard we created, we then led a two-day film shoot that captured employees out on site and in the office who had started their careers at Yorkshire Water in either an apprenticeship or graduate role. They told their story of their progression through a relaxed interview style using ‘b roll’ style content showcasing their everyday role and activities.

In total, we produced three videos capturing Yorkshire Water’s graduate scheme and apprenticeship placements, and all varying outputs of music/non-music and sub-titles/no sub-titles. These videos have been well received and are already in-use for internal purposes, they are to be used for internal and external audiences to support and raise awareness of these great development pathway opportunities.

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National Grid

Yorkshire Water

PSR Scotland

The Alnwick Garden

CLIENT

The Alnwick Garden

SECTOR

Tourism & Not For Profit

SERVICES

Branding, Website Design & Development, Campaign and Strategy, Video & Motion Graphics

THE CHALLENGE

The Alnwick Garden is a world-renowned visitor attraction, home to breathtaking water features, the infamous Poison Garden, a captivating Labyrinth, and a year-round calendar of immersive events. As a destination that continues to evolve, The Alnwick Garden needed a strong, consistent brand presence, a digital refresh, and creative campaigns that would bring its magical experiences to life while strengthening its charitable mission.

Our Approach

Blumilk has been a proud creative partner of The Alnwick Garden for years, supporting them with branding, digital innovation, and event-driven marketing. Our goal was to showcase the wonder of The Alnwick Garden while ensuring that its charitable work was also at the heart of the brand.

What We Delivered

A Digital Transformation
  • We redesigned The Alnwick Garden website, creating an intuitive and visually stunning platform that enhances the visitor journey.
  • We developed a microsite for partnerships, allowing The Alnwick Garden to showcase opportunities for sponsorships and collaborations.
Bringing Events to Life
  • We designed branding and marketing materials for major events, including Goth Weekend, Dinosaur Month, and ‘Alnwick in Wonderland.’
  • Created six bespoke limited edition illustrations for the 20th Anniversary Celebration which were sold as prints in the shop and online.
  • Designed animations for a Wind in the Willows performance and illustrations for ‘Around the World in 18 Days’.
Christmas Campaigns That Sparkle
  • We’ve developed multiple Christmas campaigns, including ‘All is Bright This Christmas’ and ‘Meet Me at The Alnwick Garden’, both featuring stylised graphics and strong messaging.
  • Our most recent campaign, in collaboration with a media agency, invited visitors to share their magical memories of Christmas at The Garden. Selected photographs became the face of the campaign, appearing across out-of-home advertising in key locations across the North East and on social media.
Illustrating Stories That Inspire
  • We designed and illustrated two children’s books, ‘The Reindeer Who Couldn’t Fly’ and ‘The Forgotten Snowman,’ both gifted by Father Christmas in grotto visits and available in the gift shop.
A Captivating TV Advert

Our team storyboarded, directed, and produced a TV advert, even featuring a member of staff and her family to bring the warmth and authenticity of The Alnwick Garden to the screen.

A Charitable Mission Behind the Magic

Behind the scenes of the picturesque water features, Poison Garden, Labyrinth, and many other wonderful experiences, there is a hard-working charity that seeks to support those in our community who need it most. Using the proceeds from The Alnwick Garden and Lilidorei, The Alnwick Garden not only maintains the site but also delivers on its charitable objectives – reducing social isolation, improving well-being, and supporting vulnerable community members.

Identified challenges in the local community include:

  • Increasing young people’s employment chances
  • Drugs education and helping children make positive choices
  • Supporting organisations in creating mindful, sensory outdoor spaces for their beneficiaries
  • Reducing isolation and increasing social networks for older people

The Impact

Through strategic branding, digital storytelling, and creative campaigns, we’ve helped The Alnwick Garden strengthen its position as a must-visit destination while also raising awareness of its charitable impact. Whether through bold seasonal campaigns, a digital-first approach, or beautifully illustrated storytelling, our work ensures that The Alnwick Garden continues to inspire visitors and support its community.

At Blumilk, we believe in smart thinking, creative impact, and meaningful results. Our collaboration with The Alnwick Garden is a perfect example of how great design and strategy can drive both visitor engagement and social good.

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Bamburgh Castle

Paxton House

Union Chain Bridge

SSEN

CLIENT

SSEN (Scottish and Southern Electricity Networks)

SECTOR

Utilities – Energy Distribution

SERVICES

Customer & Community Engagement, Educational Campaigns, Vulnerable Customer Communications, Corporate & Regulatory Reporting

Customer and Community Engagement

SSEN Transmission’s network consists of underground and subsea cables, overhead lines on wooden poles or steel towers, and electricity substations and the network is consistently expanding and improving. We work with the team across the year on stakeholder engagement events via community consultation to help create a positive impact in relatively isolated rural communities in Scotland.

The public engagement events are organised to promote infrastructure investment works they propose to carry out. Traditional promotional methods have not always helped to adequately explain and promote the value of the infrastructure improvements needed which has prolonged the period of public consultation and on occasion created ‘hostility’ within affected communities creating a detrimental impact on the brand.

“Blumilk have been brilliant in designing our public consultation materials, delivering high-quality work with great attention to detail, even within incredibly tight time frames. Their customer service is consistently friendly and approachable, making the entire process seamless and stress-free”.

Priority Services Register Communications

Blumilk also works closely alongside the Vulnerability and Welfare team who play a pivotal role in supporting SSEN Transmission’s community. SSEN Transmission recognises the pivotal role that organisations and charities play in achieving better outcomes for communities and widening the safety net of care around them. We worked with the team to create a Community Toolkit to help promote the Priority Services Register to service users or residents who may need extra support during power cuts and explain the extra advice and support available for when there is a power cut.

School & Education Campaign

As part of SSEN Transmission’s ongoing commitment to powering their communities, we worked with them to create a campaign that contained information and assets to provide to primary schools as an educational resource. The campaign supports SSEN in helping young people understand how electricity works and most importantly, how to stay safe around it.

We developed a series of animated characters – “The Power Pack Pals” who are four great friends who spark the imagination of children and help them to understand why electricity, the ‘Magic Power’, is very important in our world but also very dangerous, and should be treated with extra special care. The campaign also included access to a game section on the microsite for The Power Pack Pals where children can play a series of interactive games, including spotting hazards, memory matches and a quiz on electricity.

“A huge thank you for the Education Campaign – I think it is excellent; the campaign is very strong, the visuals, briefings and collateral are great – very well thought through and delivered exactly what we had hoped. We’ve already had good feedback internally and I’m excited about rolling out to our business next year.”

Networks Head of Internal Communications and Brand

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PSR Scotland

National Grid

Northern Powergrid

Parkdean Resorts

CLIENT

Parkdean Resorts

SECTOR

Leisure & Tourism

SERVICES

Internal Communications, Branding, Digital Design & Development, Employee Engagement, Campaign Creation, Ongoing Creative Retainer

Parkdean Resorts is the UK’s leading holiday park operator, with 66 parks and thousands of team members delivering brilliant getaways for millions of customers each year. Blumilk has worked with Parkdean Resorts on a retained basis over the past few years, supporting their internal communications and employee engagement strategy through creative design, strategic messaging, and digital development.

 

The Challenge

As a major national employer, Parkdean Resorts needed to better connect, motivate, and inspire their diverse workforce. With roles ranging from front-of-house to leadership, the company wanted to show every employee that a rewarding long-term career path was possible. The internal comms team approached Blumilk to help create a centralised platform and campaign that could communicate progression clearly and engagingly, while boosting a sense of belonging, value, and ambition across the business.

Our Approach

Creating ‘Thrive’
Blumilk developed a new internal mini-brand called Thrive, a name we chose to reflect the organisation’s commitment to helping team members grow personally and professionally. Designed to stand apart from, but align with, the main Parkdean brand, Thrive became the heart of Parkdean’s internal career communications.

Building the Platform
We designed and built a bespoke digital platform where employees could explore roles, progression routes, and development opportunities. Colourful, intuitive, and filled with practical information, the Thrive portal helped demystify internal career paths, from seasonal team members to general managers, and beyond.

Mapping the Journey
At the heart of the Thrive initiative was a beautifully illustrated Career Pathway Map, showing visual routes across different departments and leadership roles. This storytelling-led approach helped employees see the bigger picture, and their own future place within it.

Rolling Out Across the Business
Blumilk rolled Thrive out through a coordinated campaign including video screens, printed brochures, office installations, uniforms, event graphics, and on-park signage. We created everything from digital touchpoints and branded toolkits to pop-up displays for onboarding sessions, helping embed the initiative company-wide.

Ongoing Support
As part of our creative retainer, we continue to support Parkdean Resorts’ internal comms team with fresh campaigns, content, and design, ensuring Thrive evolves in line with the business and continues to make a difference across teams.

The Impact

Thrive has become more than just an initiative, it’s now a recognised and respected part of life at Parkdean Resorts. From the central support office to holiday parks around the UK, team members are more aware of opportunities, more engaged with their future, and more connected to the wider company mission.

By creating a strong internal brand, clear communications, and an inspiring platform for growth, Blumilk helped Parkdean Resorts put people first and build a brighter future for every member of the team.

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Bamburgh Castle

Union Chain Bridge

Parkdean Resorts

Northumberland County Council

CLIENT

Northumberland County Council

SECTOR

Local Government

SERVICES

Branding, Brand Guidelines

Northumberland County Council is the governing body of one of England’s most iconic regions – home to castles, coastline, and countryside. As the public face of the county, the Council’s brand appears everywhere: from uniforms to websites, highway vehicles to heritage signage. Blumilk was appointed to deliver a brand refresh that would bring greater consistency and clarity to the Council’s communications, while respecting the organisation’s longstanding identity and deep connection to community.

 

The Challenge

The Council’s existing brand carried heritage weight, but in practice, usage varied across departments, assets, and public-facing communications. This made it difficult to maintain visual consistency and impact, especially across such a large and diverse range of materials. The Council needed a refreshed and refined identity that felt modern and functional without losing its authority or regional roots. Clarity, usability, and brand governance were key.

 

Our Approach

Respectful RefinementBlumilk delivered a subtle but effective evolution of the brand. The work involved redrawing the logotype, refining colour palettes, and defining new rules for hierarchy and layout. This ensured the identity retained its recognisable character while functioning better in digital and print formats.

Comprehensive Brand GuidelinesWe created a robust, practical brand guidelines document, built with the day-to-day needs of council teams in mind. Clear specifications were included for typography, logo usage, colour contrasts, signage applications, uniforms, vehicle livery, and digital presentation.

Practical Roll-OutThe updated brand was applied across a wide range of real-world assets including uniforms, van graphics, signage, stationery, and council literature. We also worked on digital and social media-ready templates to ensure staff across departments could deliver consistent, on-brand messaging.

Bringing the Brand to LifeAlongside brand application, Blumilk provided creative support to show how the refreshed identity could work in context, from mobile website screens to timber signage in public buildings. The result was a toolkit that helped the Council present a more united, professional, and welcoming front to the public.

The Impact

Our work helped Northumberland County Council modernise its visual presence, creating clarity across departments while protecting the strong sense of place that underpins the region’s identity. The refined identity now works harder across both physical and digital environments, giving staff the tools and guidance to communicate effectively with residents, partners, and visitors alike.

Northumberland’s public services reach across one of the UK’s most beautiful counties, and now, thanks to this brand refresh, every touchpoint feels part of the same shared story. As one of the most high-profile organisations in the North East, we’re proud to help Northumberland County Council put its best face forward; clearly, consistently, and confidently.

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Club Durham A11Y

Northumberland County Council

Union Chain Bridge

Northern Powergrid

Supporting Northern Powergrid in Keeping 3.9 Million Customers Well-Connected

For over seven years, we’ve proudly partnered with Northern Powergrid, the electricity distribution network operator serving North East England, Yorkshire, and North Lincolnshire. Together, we’ve worked on a range of impactful projects, delivering awareness campaigns that span internal communications, social media, outdoor advertising, direct mail, and more. Here’s a look at how we’ve helped Northern Powergrid engage with their audience and maintain a strong connection with their customers.

Look Up, It’s Live! Campaign

Safety is a top priority for Northern Powergrid, and we’ve worked with them to create a campaign that reinforces a vital safety message to the farming community. The ‘Look Up, It’s Live!’ campaign urges the farming industry to watch out for overhead power lines. Tractors and combine harvesters are a common sight in fields and on countryside roads due to haymaking and silage collection in the summer and the start of the combine season for cereal crops like wheat, barley or maize. This potentially puts farmers at risk of coming into contact with live electricity cables.

To support this initiative, we created a tailored suite of safety campaign materials. These resources have continued to be in high demand, demonstrating their lasting impact and ongoing effectiveness in spreading safety awareness.

Workforce Renewal and Recruitment

Northern Powergrid has long been committed to attracting the best talent to maintain a high standard of service. To help support their recruitment efforts, we developed a series of inclusive recruitment campaigns tailored to specific job listings. From eye-catching print flyers to targeted online visuals, we ensured each campaign was carefully crafted to engage the right candidates. For many of these initiatives, we also provided full social media management services, including audience engagement, tracking, and performance analysis, ensuring maximum reach and impact.

By leveraging precise audience segmentation, each campaign resonated with the right potential recruits, amplifying job visibility and connecting Northern Powergrid with a diverse, inclusive talent pool. The results speak for themselves: increased awareness, stronger outreach, and more meaningful connections with candidates.

Be Prepared and Priority Services Membership Campaign

Northern Powergrid’s Be Prepared and Priority Services Membership Campaign sought to increase sign-ups for their priority services, supporting vulnerable customers with tailored care during power outages. Our team provided impactful graphics and social media management to drive awareness and engagement for this critical service. Through a combination of clear messaging and targeted online promotion, we helped Northern Powergrid strengthen the support network for those in need.

Energy Heroes, School & Education Campaign

As part of Northern Powergrid’s Energy Heroes initiative, we collaborated on an educational campaign designed to empower primary school children to learn about energy efficiency and sustainability. Aimed at Year 5 students, this program encouraged young people to understand the importance of energy conservation, while also engaging families and the broader school community.

In 2023, the campaign faced a challenge in school recruitment, so our approach had to be fresh and impactful. We produced a suite of vibrant, engaging materials, including custom illustrations, interactive booklets, and mailers, all designed to capture the interest of children and educators. Our creative team also supported the launch and management of a social media campaign, creating dynamic online content to amplify engagement and attract schools.

The refreshed campaign collateral helped reinvigorate interest in Energy Heroes, resulting in enhanced recruitment efforts and increased engagement with students, parents, and teachers. The program gained renewed visibility, reinforcing Northern Powergrid’s commitment to educating the next generation on sustainability.

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National Grid

ATCO

Cadent

National Grid

CLIENT

National Grid Electricity Distribution (NGED)

SECTOR

Utilities – Electricity Distribution

SERVICES

Brand Refresh, Customer Engagement Campaigns, Safety & Education Initiatives, Regulatory Reporting, Sub-Brand Development

Trusted partners to the UK’s largest electricity distribution network

We are proud to support National Grid Electricity Distribution (NGED) as a trusted partner, helping them communicate their brand purpose and initiatives across a broad range of vital projects.

NGED is the UK’s largest electricity distribution network operator, supplying power to over 8 million homes and businesses across the Midlands, South West, and Wales. Formerly Western Power Distribution and now a division of National Grid, we have worked with NGED for over 4 years, helping deliver updated marketing and communications collateral throughout their huge rebrand in 2022.

We collaborate closely with NGED’s brand and communications team, and the wider teams throughout the organisation, to deliver a full range of customer communications.

We help NGED engage their audiences on key issues. From safety and the Priority Services Register (PSR) for vulnerable customers, to community education, engagement with schools through their ‘Circuit Squad’ resources as well as sustainability, environmental initiatives, and DSO (Distribution System Operator) communications.

Our role is deeply involved in guiding the creation of resources and materials that are visually compelling, accessible, and strategically aligned.

This collaboration allows our creative and design teams to bring NGED’s messages to life within a corporate framework while stretching our creative vision to resonate with specific customer audiences. For instance, we developed distinctive sub-brands for NGED’s DSO team and Circuit Squad for school outreach, giving each initiative a strong and recognisable identity within NGED’s brand family.

Our work spans multiple formats, including animations, social media graphics, community event materials, and annual reports. These regulatory reports and strategy documents require us to transform complex data into digestible infographics, reader-friendly charts, and accessible, engaging content.

Impactful Reports

We work on a number of regulatory and non-regulatory strategic reports, including:

  • Major Connections Annual Report
  • Annual Vulnerability Report
  • Annual Environment Report
  • Business Plan Commitments Report
  • Social Contract Report
  • Stakeholder Feedback Reports
  • Annual Innovation Report
  • Distribution Network Options Assessment (DNOA) Report
  • Climate Resilience Strategy

Through our partnership, we are committed to helping NGED build strong connections with their communities, educating customers, and enhancing understanding of critical initiatives that supports their vision for a more sustainable and resilient future.

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CCW

Northern Powergrid

Yorkshire Water

CCW

CLIENT

Citizens Advice Consumer Council (CCW)

SECTOR

Utilities – Consumer Advocacy

SERVICES

Rebrand & Visual Identity, Internal Engagement, Campaign Development, Multi-Language Adaptation (English & Welsh)

Taking a long standing company from a ‘who’s that?’ to a household name.

CCW (formally The Consumer Council for Water) is the independent representative of household and business water consumers in England and Wales.

CCW has a long-standing reputation of knowledge and experience when it comes to dealing with household and business complaints, however until UMA started working with them back in 2019, that reputation was only held by people ‘in the know’ within the industry and not by the direct public, and their brand had been the same since 2005.

A huge proportion of consumers didn’t even know they existed, or what they could do to support them.

So, how have we helped CCW?

Brand Identity

CCW approached Blumilk to create a new brand solution that was robust, future proof and felt more like a consumer facing organisation rather than a government led or regulatory body. There was also consideration around how the brand would translate to Welsh audiences.

Previously, they had two logos running in parallel with the name and strapline translated in both English and Welsh which came with confusion! The brand development needed to ensure that all consumers in England and Wales understood who CCW is and as well as how and when to contact them.

Our team quickly determined through a strategic and industry specific approach that the CCW brand, positioning and outwardly facing collateral simply did not sit hand in hand with the amazing work they did for consumers and we began the journey with CCW to take them from Consumer Council for Water and suggested a name/brand change to make them CCW, the voice for water consumers that they are today.

Our creative team brought the new name to life taking theclient through a series of considerations including colour palettes and typefaces typically used in the utilities industry,as well as ensuring the new brand was colourful, friendly and inviting for consumers.

Employee Engagement

Before the new brand was launched to the outside world, CCW recognised the direct impact this would have on colleagues within the organisation, so we worked with them to find the right way to tell the new brand story that reflected CCW’s company personality and brought out the inner brand ambassador in everyone there!

The process included smaller facilitated workshops led by Blumilk’s strategists to understand not only what CCW meant to their colleagues, but what their role was in the company and how they saw a new brand evolving.

The final internal launch was an event with colleagues in attendance from all over the county, hosted by the Blumilk
team who presented the new brand to the company, guiding them through the process behind the brand and answering any questions.

Colleagues all understood the vision and purpose and most importantly, everyone was on the same page before the external launch.

The launch included:

Branded slide deck | A movie trailer | Branded merchandise and decoration | Interactive activity packs | Workshops and
group activities | Desk drops | Office signage | A guide to using the brand

Customer Awareness Campaign

We worked with CCW to develop, film and run a campaign to see if we could help them encourage people all over the UK to drink tap water instead of purchased bottled water, introducing Go Tap!

We had two key messages to consider for the campaign:

The Environmental Impact:

Drinking tap water instead of bottled can help to reduce the production of single use plastic, and therefore reduce carbon footprint and support the wellness of the planet. Carbon emissions for bottled water are 900 times higher than for tap water, making tap the environmentally friendly option.

The Economic Impact:

Bottled water can cost up to three hundred times the price of tap water, and in our current economic climate with everyone feeling the pinch financially, the option to have a drink from the tap instead of purchasing a bottle could save money.

But, does tap water actually taste as good as the purchased water you drink from a bottle?The only way to answer this question was to ‘Take the Taste Test Challenge!’ and our campaign, Go Tap!’ was born.

A cross section of the public from all over the UK were then invited to taste both tap and bottled water and see if they could tell the difference and which they preferred. Filming took place across a day and a wide demographic audience were approached, given both options to try and decide which option they thought was tap water. Most were unable to tell the difference and agreed that tap water tasted just as good as bottled.

For those that take the challenge, five hundred special limited edition water bottles were also being given away as further encouragement to drink tap water.

The campaign ran across social media as a series with fantastic results. The campaign created a lot of topical conversation and with over 100k views on Facebook and the message to ‘GO TAP’ certainly gained momentum.

“Blumilk have been a joy to work with and have provided us with a level of service above and beyond our expectations.
They instinctively understood our organisation’s needs, helped us overcome several barriers with determination and positivity, and provided indispensable advice and guidance when we needed it most.”

Amanda Caton,

Executive Head of Communications

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PSR Scotland

Northern Powergrid

Yorkshire Water

Cadent

CLIENT

Cadent

SECTOR

Utilities – Gas Distribution

SERVICES

Educational Campaigns, Workbook & Character Design, Interactive Learning Materials, School Engagement

Partners to the UK’s biggest gas distribution network

Cadent is the UK’s largest gas distribution network, bringing gas to 11 million homes and businesses. They manage a network of more than 82,000 miles of pipes, most of them underground, which transport gas throughout the North West, West Midlands, East Midlands, East of England and North London.

We have had the privilege of collaborating with the team at Cadent for numerous years now, supporting their internal communications and customer engagement initiatives. From creating compelling campaign brand marks and dynamic motion graphics to designing engaging educational materials for schools and customers, we have helped support and amplify Cadent’s important work.

Make The Right Call – Customer Engagement Campaign

Cadent approached us with a critical mission; to educate the public on the correct number to call in case of a gas leak. While the information was vital, the challenge lay in conveying it in a way that was both informative and engaging for the vast audience across the regions they cover.

Working with the creative team and our strategists, we embarked on a journey to bring Cadent’s message to life, forming a video that not only informed viewers about the appropriate number to call but also presented various scenarios in which a gas leak might occur. Leveraging captivating motion graphics, we seamlessly integrated the brand colours and identity into the narrative.

The animated video had nearly 200,000 views on YouTube alone and it became Cadent’s second highest viewed video ever.

Smell, Act, Call – Customer Engagement Campaign

“Smell gas? Act! Call 0800 111 999. Save the number in your phone today.”

We were delighted to work with Cadent to publicise this life-saving message with clear, concise instructions on what to do if you smell gas. Our team created an animation that has reached over half a million views (and counting!) on YouTube. We aimed to deliver an accessible message while refining the campaign mark.

Cadent set out to raise public awareness of gas safety through a focused campaign titled “Smell, Act, Call”. A key campaign requirement was to subtly develop the campaign mark whilst ensuring clarity and accessibility across all content. The “act” stage of the campaign needed to be emphasised as an important part of the process if you can smell gas.

We designed and created a dynamic, engaging animation to capture the essence of the “Smell, Act, Call” message. Using clear, accessible visuals, we ensured the message was direct and memorable. We seamlessly incorporated the campaign mark, with a little enhancement but maintaining the original design. To ensure accessibility across all of Cadent’s customers, the campaign was also adjusted across a series of postcards that we translated into 6 different languages.

UMA really understands the essence of our industry and capture this in their creative designs and campaigns. I’ve been especially impressed with the animations they’ve created for us depicting our sustainability journey, as well as gas emergency messages to help and support our customers.
They’ve created and developed identities for our important gas safety campaigns which has created impact and real awareness of key topics.

Communications Specialist – Brand & Campaigns

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Cadent

National Grid

PSR Scotland